Zemyee Life Personal Information Protection Policy
Last Updated: April 1, 2025
Effective Date: April 18, 2025
Zemyee Life (also referred to as “this App”) is developed and operated by Shenzhen Zhenyi Times Technology Co., Ltd. and its affiliated companies (registered address: Building 6AB, B1106, South Court, Haihang Guoxing Garden, 6001 Longgang Avenue (Longgang Section), Nalian Community, Longgang Sub-district, Longgang District, Shenzhen; hereinafter “zemyee” or “We”). This Personal Information Protection Policy explains to you in detail how we collect, store, use, process, transmit, provide, disclose, or delete your personal information during your use of this App, the purposes and scope of such processing, your rights regarding your personal information, and the security measures we take to protect information.
Before using this App, please read and understand this policy and the related user service agreements. If you disagree with this policy, you may click “Disagree” to close and exit the App, and we will be unable to provide related services to you. If you click “Agree,” you are deemed to have carefully read and clearly understood the matters related to personal information processing described below. By using or continuing to use this App, you are agreeing to allow us to process your personal information in accordance with this policy.
If you are under 14 years old (or under any minimum age required by the relevant jurisdiction), you may only use the App with your guardian’s accompaniment, who has read, understood, and explicitly agreed to this policy.
We operate and provide global services. However, some smart devices or services we offer may vary by your location. Please carefully read this policy and any privacy notices or supplemental statements for the specific device or service you are using to obtain detailed information.
This Personal Information Protection Policy covers the following topics:
1. General Terms
I. How we collect and use your personal information
II. How we retain and transmit your personal information
III. How we appoint processors, share, transfer, or publicly disclose your personal information
IV. How we protect your personal information
V. Your rights regarding your personal information
VI. How we handle children’s personal information
VII. Third-party providers and their services
VIII. How to view and update this policy
IX. How we use cookies and similar technologies
X. Contact Us
XI. Dispute Resolution
XII. Glossary
2. GDPR-Specific Provisions
3. California-Specific Provisions (CCPA)
In addition to this Personal Information Protection Policy, there may be product- or service-specific privacy policies applicable to the products or services you use. In every case, the general terms in Part A apply to you no matter where you are located. Part B applies to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland (the “Europe” region). Part C applies to residents of California, USA.
1. General Terms
I. How we collect and use your personal information
1) The information we collect
We collect personal information on a principled basis: lawfully, legitimately, and out of necessity. To provide our services, ensure normal operation and security of products and services, and improve our offerings, we collect information that you actively provide, authorize us to obtain, or generate during your use of our products and services.
The specific information we collect depends on the products and services you actually use, your interactions with us, the choices you make (privacy settings and the particular products and features you use). Please note that if you provide information about another person, you should have that person’s authorization (and in some cases, their separate consent).
This App provides core features such as online browsing, version upgrades, user experience optimization, account registration/login, setting personal information, device binding/management, device cards, device sharing, location services, fitness data tracking and leaderboards, Zemyee Store, help and feedback, push notifications, connection to body fat scales, AI Q&A, AI watch face, and third-party device services. Please note that the availability of these features may vary depending on your location and the devices you use.
When collecting information, you are not required to provide personal information. However, for the core features that require certain information, if you decline, we may not be able to provide related products or services or respond to your issues. For optional features, consent will be obtained separately; if you refuse, those features may not be available, but essential core features will remain accessible.
We typically determine the actual usage location (and comply with local data protection laws) by the region you first log in from (or that you later select in settings).
(1) We may collect the following categories of information:
1. Core business functions
(1) Online Browsing Service
If you only use the basic online browsing service, we will not collect your personal information.
(2) Version Upgrades
To enable app version upgrades, we collect your App ID, app version information, region code, and device language. To provide firmware version upgrades for connected devices, we collect your device ID, device version information, App version information, device MAC address, region code, and phone language. Without these, upgrading app versions or device firmware may be unavailable.
2. Additional features
(1) Account registration/login
Zemyee account services are provided by Shenzhen Zhenyi Times Technology Co., Ltd. If you register or log in, Zemyee will collect your mobile number or email address, password, and registration SMS content to create your account and assist with login. After registration, you may optionally provide a username/nickname, avatar, and gender to complete your profile. When you log in to Zemyee on your device, automatic login may be enabled.
(2) Set personal information
You can set your personal information in the app under My > User Account. We will collect your avatar, gender, nickname, date of birth, height, and weight to identify you and provide accurate health data calculations. After connecting smart devices, your gender, date of birth, height, weight, or call history input in the app may be synced to certain wearable devices.
(3) Device binding, device management, device cards
To bind and manage smart devices (e.g., smart home devices such as security, lighting, energy-saving, and home appliances; wearables such as bands, watches, scales), we collect device name and MAC address to enable Bluetooth connections, bind devices, manage configurations, display data sources, control devices, view status, and analyze service operations. You can view bound devices and their connection status in the device space.
(4) Device sharing
When you use the device-sharing feature, you must provide the recipient’s phone number or email to allow them to receive information about the device you are sharing.
(5) Location services
We collect location information to provide weather services, or when using certain related devices where Android or other platforms may require location services to discover connected devices. If you do not provide this information, some location-based device connections may be unavailable. You can adjust location services in your device settings.
(6) Zemyee Store service
To enable shopping guidance, this App includes Zemyee Store (H5 page). When you use Zemyee Store, it processes your personal information. Zemyee Store and Zemyee products share infrastructure, systems, and technologies to provide a coherent, secure experience, including the ability to use a single account for Zemyee App and Zemyee Store. We may process information about you in accordance with applicable laws and terms.
(7) Help and feedback service
When you use the help and feedback features, we collect your phone/email, feedback content, type, contact details, and error log information to verify identity and process feedback or assist with error analysis. Note that due to Android design, your error events may include the overall context; we only use such data for error analysis and do not use it to identify you or for other purposes. Logs are regularly deleted.
(8) Message reminders
You can enable various reminders (incoming calls, messages, alarms, events, health reminders) in the app and push them to devices. This feature does not require personal information collection. If your device supports caller ID and contact display, the app may collect your frequently contacted persons’ information and transmit it to the device via Bluetooth to display caller/message reminders. This information stays on the device and is not uploaded to the cloud.
(9) Push notifications
To provide notification services, we collect and use your IMEI/MAC/Android ID/IDFA/OPENUDID/GUID, SIM IMSI, and geolocation to timely notify you of service messages.
(10) Voice services
When using voice features on smart devices, we collect your voice data to control and use the devices. This data is processed locally and is not uploaded to the cloud.
(11) User experience optimization
When you use smart devices, we may collect your Android ID and behavioral data (e.g., feature usage statistics, upgrade statistics, site navigation data, clicks, performance data) to optimize product features and UI/UX. You can opt out of user experience improvement in the app settings, and after opting out we will delete or anonymize data collected from your device for this purpose.
(12) Third-party device services
You may add third-party devices (e.g., watches, bands, scales) via the “Bind Device” feature. Third-party vendors may also collect information in these scenarios. You should read the third-party vendor’s terms and privacy policy before using their services. We are not responsible for how third parties use their information. For third-party SDKs used in the app, you should review their privacy terms. See the “Third-Party Information Sharing Checklist” at the policy end for more details.
The above information, except where explicitly stored locally, is encrypted in transit and stored on servers. The app will retrieve data from servers as authorized and display it on device pages. If data is stored locally, we cannot provide support or services related to personal information handling, and you may manage those data yourself.
Note: We continually update our features and services. Depending on product or device features, we may request additional personal information in other contexts. We will inform you via separate personal information terms, page prompts, or interaction flows and obtain your consent as required.
2) Mobile permissions
When you use this App, we may request certain phone permissions (e.g., Bluetooth, network access, contacts, call logs, phone state, dialing, answering, SMS, camera, microphone, storage, photos (iOS), location, sensors, activity, notification listener, etc.) to collect corresponding personal information and provide related features or services.
For important or sensitive permissions, we will display a prompt and obtain your consent when you use the corresponding feature/service. You can revoke permissions anytime in your device’s settings under “My → System Permissions” (exact UI varies by device). If you revoke permissions, we will stop using that permission and related features cannot be provided, but other features will not be affected.
Please note that we may work with third-party service providers to enable these features, and such providers may receive and store certain personal information. These third parties will not use the information for other purposes.
3.Subscription Service Management and Payment
When you choose to purchase a service or transcription duration within this product, we will collect your order information (including: order type, order number, order source, user ID, order price, actual payment amount, payment channel, payment method, order creation time, order payment time). This information is necessary for us to confirm your transaction, activate the corresponding benefits for you, and handle possible refunds or after-sales issues. If you do not agree, you will not be able to proceed with payment normally.
4.Payment Service Providers
We may offer paid products/services within the Zemyee Life application. In such cases, we may use third-party service providers for payment processing (e.g., payment processors). We do not store or collect your payment details. Your payment information is provided directly to our third-party payment service providers, whose use of your personal information is governed by their respective privacy policies.
5.Third-Party Advertisers
We may provide advertising recommendation services within the Zemyee Life application. In such cases, we may use third-party service providers to deliver advertising content. We strive to ensure that, with your consent, we do not provide your profile information to any third party for the purpose of displaying personalized advertisements to you.
6. Membership Services
After logging into your Zemyee Life account, you can activate membership services and subscribe to paid memberships. We need to collect your paid subscription records, membership status, and benefits so that you can view them at any time, and this information is also used for content copyright protection. You can purchase a membership in Zemyee Life to access corresponding benefits, virtual items, or virtual assets. In providing these services, we will use your Zemyee Life account information to verify your identity, create and store your corresponding benefits, virtual items, or virtual assets, or share payment results with relevant third parties. Among these, your virtual assets are considered sensitive data, and we implement strict protective measures to ensure the accuracy and security of your asset data.
II. How this personal information may be used
We may use personal information for the following purposes:
- Provide, process, maintain, improve, and develop our products and services, including services via connected devices or Zemyee Life.
- Communicate with you, provide customer support, and deliver push notifications. We may contact you regarding devices, services, updates, firmware/software upgrades, customer inquiries, and related information.
- Product and user experience improvement. We analyze collected usage information to improve our products and services and their usability. You may opt out of the User Experience Improvement Program in the app, and upon opt-out we will delete or anonymize all data collected from your device for this program.
- Personalization, notifications, and content/ad recommendations tailored to you.
- Generative AI services.
- Direct marketing. We may use your contact information (phone, email), account, IMEI, etc., to provide marketing materials from us and our affiliates or partners who offer network, mobile apps, cloud products and services. We will obtain your explicit consent or a clearly affirmative action before using your information for marketing per local laws. If you do not wish to receive certain categories of emails, you may unsubscribe or contact us.
- Analytics, auditing, and fraud prevention. We may use your data in aggregated, non-identifiable forms to assess business performance and prevent fraud.
- Allow and manage participation in our lottery, contests, or similar promotional activities.
- Store and maintain information related to you for our operations or legal obligations.
- Other purposes with your consent.
If we use information beyond what is described in this policy or beyond the originally disclosed purposes, and within a directly or reasonably related scope, we will seek your consent in advance. Absent user consent, we will not share personal information and behavioral data with third parties, except as otherwise provided by law.
III. Exceptions to consent for processing or using personal information
Under applicable laws, we may collect or use your personal information without your explicit consent in certain situations:
- To fulfill or perform a contract with you.
- To comply with legal obligations.
- To respond to public health emergencies or to protect life, health, or property.
- For public interest in journalism or oversight within reasonable scope.
- To process information that you have made publicly available or that has already been legally made public.
- Other situations prescribed by laws or regulations.
IV. Retention and transmission of your personal information
1) How we retain your personal information
We will retain your information only for the minimum period necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or you authorize a longer retention. When you request deletion or when the information is no longer necessary to provide services, we will delete or anonymize the data as required by law. If a longer retention period is required by law, we will retain the data accordingly.
We determine retention periods based on:
- The purpose of processing and whether it remains necessary.
- The amount, type, and sensitivity of the information.
- The risk of unauthorized use or disclosure.
- To maintain records for inquiries or complaints.
- Security and quality of services.
- Any legal or regulatory retention requirements.
If there are serious violations of law, service agreements, or policies, we may retain relevant information (including records and credit information) for the maximum period permitted by law.
If we cease operating all or part of our services for special reasons, we will inform you in advance and stop collection and processing, and delete or anonymize related personal information within the minimum retention period required by law.
2) How we transfer your personal information
As a China-based company with global operations, we operate data centers in China, France, the U.S., and other locations. Your personal information may be transferred to destinations outside your country of use, in accordance with local laws. Generally, data collected and generated in China will be stored domestically; data collected and generated in the EU will be stored within the EU.
We understand that cross-border data transfers carry different risk profiles depending on the jurisdiction. We will take measures to ensure that transfers comply with this policy and applicable laws, including obtaining your consent for cross-border transfers, applying encryption or de-identification before transfer, and signing appropriate data transfer/sharing agreements with recipients.
If you wish to learn more about cross-border transfer safeguards, please submit a request through the Data Subject Rights Exercise Platform (DSR Platform): Zemyee Life App My → Feedback.
III. Data subject rights and related information
Under applicable privacy laws, you have the following rights:
- Access: Right to know how we process your personal information and what choices you have.
- Correction or supplementation: If information is inaccurate or incomplete, you may request correction or completion.
- Deletion: In certain circumstances, you may request deletion of some or all of your personal information.
- Restrict processing: In certain situations, you may request restriction of processing while we verify accuracy.
- Objection: You may object to processing based on legitimate interests or for direct marketing.
- Data portability: You may receive a copy of your information in a structured, readable format and request transfer to another provider where feasible.
- Withdraw consent: If processing is based on your consent, you may withdraw it at any time. Withdrawing consent does not affect processing that occurred prior to withdrawal. If you withdraw consent for marketing, we may no longer provide certain services.
- Complaints: You may lodge complaints with supervisory authorities or the courts.
To exercise these rights, you can use Zemyee Life’s Data Subject Rights Platform (DSR Platform) or contact us via the channels listed in the “Contact Us” section. We aim to respond within 15 business days after verifying your identity, with possible extensions as permitted by law.
IV. How we respond to your requests
- How to respond: Use Zemyee Life’s Data Subject Rights Platform (My → Feedback) or the contact details listed in this policy.
- Response time: We strive to respond within 15 business days after identity verification, subject to applicable laws and complexity. We may extend the period if necessary and will inform you of delays and reasons.
- Identity verification: For your safety, we may verify your identity before fulfilling requests.
- Fees: Generally, we do not charge for reasonable requests. For excessive or repetitive requests, we may charge a reasonable fee or refuse the request with clear reasons.
V. Children’s privacy
Our products, websites, and services are primarily for adults and not targeted at children under 14 (or other minimum ages as defined by law). If a child uses our services, a parent or guardian must read and agree to this policy with the child before use. Parents or guardians should supervise and guide children’s use of our services. If you believe we process a child’s information without parental consent, please contact us to remove it.
VI. Third-party service providers and their services
This policy does not apply to third-party products or services linked through Zemyee Life. Third-party sites or services have their own privacy policies; we have no control over them or responsibility for their handling of personal information. We encourage you to review third-party privacy policies before using those services.
Some Zemyee Life features may include SDKs from authorized partners. We assess each partner’s privacy practices and require compliance with applicable laws, but you should review the partner’s privacy policy before using their services. If you encounter risk with an SDK, stop using it and contact us.
For product or service needs, we may integrate certain utility SDKs that do not collect personal information or call sensitive permissions (for example, our use of OkHttp3 for network requests, Glide for image loading, or JSON tooling).
VIII. Viewing and updating this policy
1) You can view this policy in Zemyee Life App under My → Privacy Policy. You may view historical versions from the policy text.
2) We may update this policy from time to time. We will notify you via email, our site, or Zemyee Life push notifications for material changes. Your continued use of the product constitutes acceptance of the updated policy.
IX. How we use cookies and similar technologies
1) What are cookies?
Cookies are small files transferred and stored on your device by Zemyee Life’s website, online services, interactive apps, emails, and ads. Cookies may be stored briefly or for long durations. We cannot access cookies not set by us.
2) Cookies we use
- Zemyee Life and partners use cookies or similar technologies to better understand device software usage, app usage frequency, events inside the app, aggregate audience characteristics, and performance data. We do not link data collected by analytics to any personal information you submit in the app.
- We may use cookies to analyze trends, manage the website, track user behavior, and collect high-level audience information.
- Do Not Track: If your browser has a Do Not Track setting, we respect it.
- We automatically collect information (e.g., IP address, browser type, ISP, referrer/exit pages, pages viewed, OS, timestamps, click streams) to analyze trends and manage the site.
- We work with third parties to display ads or manage ads on other sites. Partners may use cookies or similar technologies to serve interest-based ads. You can opt out of interest-based advertising via cookie controls; note that ads may still appear non-targeted.
3) Clearing/Disabling cookies
Manage cookies and preferences in your browser’s options/settings for browsers such as Internet Explorer, Edge, Firefox, Chrome, and Safari (macOS and iOS). For more information, visit www.allaboutcookies.org.
X. Contact Us
1) For questions or complaints about this policy or personal information matters, submit a request via Zemyee Life My → Feedback. We will respond within 15 business days (or as permitted by local law).
2) India Representative:
Email: yanchongzheng@zhenyikeji.team
XI. Dispute Resolution
This policy’s interpretation and dispute resolution are governed by the laws of the People's Republic of China (mainland). If disputes arise, the parties shall seek amicable resolution; if unresolved, either party may bring a case to the Shenzhen Longgang District People’s Court.
The policy’s headings are for convenience and do not affect the meaning of any terms.
XII. Glossary
Personal Information: Information that, in electronic or other forms, relates to a identified or identifiable natural person, excluding anonymized data.
Sensitive Personal Information: Information that, if disclosed or misused, could cause harm to a natural person’s dignity or safety, including biometric data, religious beliefs, specific identities, medical health, financial accounts, residence or movement, etc., and the personal information of children under 14.
Affiliated Company: Companies directly or indirectly controlled by Shenzhen Zhenyi Times Technology Co., Ltd., or companies jointly controlled by or significantly influenced by the same parent, etc. “Affiliated” refers to any company or entity that controls, is controlled by, or is under common control with the Company now or in the future.
Hashing or anonymization is used for sensitive information in some contexts.
B. GDPR-Specific Provisions
This section applies to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland (the “Europe region”).
1) Legal bases for processing personal information
The processing of your personal information described in the “How we collect and use your personal information” section is based on the following legal bases:
1. Consent: We process your personal information with your consent, such as for promotional activities (marketing communications), participating in user experience programs, and certain location-based services. You may withdraw consent at any time; withdrawal does not affect prior processing legality. If you do not consent, we may not provide related services.
2. Performance of a contract or taking steps at your request to enter into a contract: to provide Zemyee services, process orders, activate services, provide updates, diagnose problems, repair devices, and deliver support.
3. Compliance with legal obligations: to comply with tax, business, and other legal requirements.
4. Legitimate interests: for example, customer surveys, market analysis, service improvement, security and integrity of the service, fraud prevention, and other internal purposes. We will balance our interests with your privacy rights before processing.
2) Global data transfer safeguards
If we transfer your personal information outside the Europe region, we will ensure there are appropriate safeguards, such as:
- The recipient is in a country deemed adequate by the EU, or
- The recipient has signed EU-approved Standard Contractual Clauses, or
- You explicitly consent to cross-border transfer or we apply other recognized protections.
For more information about cross-border transfer safeguards, please submit a request via Zemyee Life App My → Feedback.
3) Additional information about data subject rights
Under GDPR, you have these rights:
- Access, rectify, erase, restrict processing, objection to processing, data portability, withdraw consent, and complain to a supervisory authority.
Details on how to exercise these rights and the applicable channels are provided in the policy (DSR Platform link, contact options, etc.).
5) EU representative contact
If you have questions or concerns about this policy or Zemyee’s practices, you may submit a request via the Data Subject Rights Exercise Platform (DSR) in Zemyee Life App My → Feedback, or contact us at:
Email: yanchongzheng@zhenyikeji.team
C. California-Specific Provisions (CCPA)
This section applies to California residents under the California Consumer Privacy Act (CCPA).
1) Information we collect
We may have collected certain personal information about you in the past 12 months as described in “General Terms – How we collect and use your personal information.” We have not sold California residents’ personal information within the meaning of the CCPA.
2) California rights (supplemental information)
If you are a California resident and CCPA does not provide you with exemptions, you have the following rights:
- Right to know/about: information about the categories and specific pieces of personal information we collect, their sources, purposes, and third-party sharing.
- Right to request deletion: under certain circumstances, you may request deletion of your personal information.
- Right to opt out of the sale of your personal information: Zemyee does not sell personal information of residents under 16 or older.
- Non-discrimination: exercising these rights does not result in discrimination.
To exercise these rights, you may contact privacy@zemyee.com and include “California Privacy Rights.” We will verify your identity and may require additional information if needed. You may also authorize a California-registered representative to act on your behalf. We will respond within 45 days of a verified request, with a possible 45-day extension with notice.
3) Contact us
If you have any questions, please contact:
Shenzhen Zhenyi Times Technology Co., Ltd.
Address: Building 6AB, B1106, South Court, Ha Hang Guoxing Garden, 6001 Longgang Avenue, Nalian Community, Longgang Street, Longgang District, Shenzhen, China (attn: Shenzhen Qianhai Business Secretary Co., Ltd)
DSR Platform: Zemyee Life App My → Feedback
Notes:
- This policy includes the policy’s “Third-Party Information Sharing Checklist” at the end, which details sharing with third-party service providers and SDKs.
- We may require consent for cross-border data transfers or implement safeguards as described.
- Throughout this policy, “we,” “our,” and “ Zemyee Life” refer to Zemyee and its affiliates.
If you need adjustments to fit specific legal jurisdictions or want a shorter executive summary version, I can prepare that as well.